Feedback from online shoppers tripled during COVID-19. What grade did the stores receive

Customers of online stores were much more willing to provide feedback on orders during the emergency. The response rate of the received opinions doubled and reached 14.2% in April 2020 compared to the data recorded last year. Also, the number of opinions received almost tripled for the analyzed period.

https://www.startupcafe.ro/marketing/feedback-cumparaturi-online-criza.htm